Imagine you’re reading a mystery novel and you’ve reached the part where the killer is just about to be revealed. You turn the page to find… that the next page it’s missing! What the heck!
That happened to me recently! Only I don’t read mystery novels. I read cookbooks! Yeah, I know! Cookbooks! I turned the page to reveal that the master bread recipe page was missing.
When I called Barnes & Noble to alert them of my dilemma, they reminded me that I had gone way past their 14-day return policy. But, it’s a cookbook! You don’t read cookbooks like you do a novel. They apologized but stuck to their guns.
Book publishers don’t like you calling them but I did manage to get information on their website. “Any defective book must be returned to the bookseller,” was the message on their website. What do I do now?
I’m stuck with the book and all I wanted was the master recipe for the bread recipe. I know. I’ll just head over to B&N, pull the book off the shelf, and take a picture of the missing page. After visiting two different stores and not finding this particular book on the shelf, I was beginning to wonder if there was some kind of cookbook conspiracy going on here.
Then it occurred to me. Just order another book and hope that it has all the pages intact. Return the book that has the missing page (within 14 days, of course). And we’re done!
To make this long story short, I received the new book and all the pages were there. I physically took the defective book to B&N and talked to the manager. “No problem,” she said without even looking for the missing pages. “We’ll just send it back to the publisher!” She credited me for my purchase and next thing you know, I’m sitting down in their coffee shop perusing a couple of books, drinking coffee, and eating a blueberry muffin. Life is good!
“You are the butter to my bread, and the breath to my life.” – Paul Child to Julia
Moral of the story: When you purchase a book from B&N, make sure that it has all the pages in it before placing it in your queue of books to read. Or, just read the book right away!